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- August 2012 >> ANCOM Adopted the Regulatory Strategy for Postal Services
ANCOM Adopted the Regulatory Strategy for Postal Services
13.08.2012
ANCOM has adopted and published today on its website the Regulatory Strategy for Postal Services for the 2012-2016 timeframe, identifying as main action lines the promotion of the postal service users’ interests, the ensuring of the right of access to universal service, the promotion of competition in the postal sector, the fostering of investments and innovation.
In the context of the full liberalisation of the postal market as of 1 January 2013, ANCOM will bear in mind the need to ensure continuous provision of the postal services within the scope of universal service, while the universal service provider will be designated and the legal framework for the provision of these services will be set in line with the identified needs. In this regard, ANCOM will assess the opportunity to modify the set of services within the scope of universal service, will establish new conditions for the provision of postal services within the scope of universal service and will monitor their compliance, will set the modality of calculation of the net cost and will identify and define the financing mechanisms in view of its compensation, ultimately aiming to open the access of other operators from the postal market to the types of services reserved to the universal service provider until 31 December 2012.
The analysis of the statistics on the complaints received by the postal service providers indicate the existence of certain problems related to the quality of services and the observance of users’ rights, caused inclusively by the fact that the users are poorly informed. In order to protect the users, ANCOM will focus on enhancing the quality and security of postal services and the efficiency of the universal service provider, by intensifying its monitoring and control activity. As for the provision of services within the scope of universal service, the Framework-contract for the provision of services within the scope of universal service, as well as the rules applicable to the provision of these services will be analysed and updated, if necessary, in the following years. Furthermore, ANCOM aims at ensuring that the disabled users are better informed on the facilities the providers are obliged to make available for them and intends to take measures in order to increase the level of public awareness in relation to the general conditions for the provision of postal services.
The fulfilment of the strategic objectives will be monitored with the help of certain parameters such as the number of complaints received in connection to the quality and security of the postal services provided by the universal service provider, the number of complaints resolved with the granting of repairs for the services provided by the universal service provider, the share of complaints within the volume of postal items processed by the providers concerned (items of correspondence, parcels etc.), the level of awareness of the tariffs and the availability of the information on the tariffs’ actual level, the number of universal service providers designated after the market full liberalisation, the dynamics of the tariffs charged by the main providers of services within the scope of universal service for the types of services reserved to the universal service provider until 31 December 2012, the level of quality of the services offered by the designated universal service providers, the number of items sent by means of the electronic technologies and Internet platforms or the rate of launching new postal products and services.
The Regulatory Strategy for Postal Services for the 2012-2016 timeframe was publicly consulted between May and June 2012 and was published on the ANCOM website, here.
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