22.07.2022

In the first half of 2022, 614,124 telephone numbers were ported, 94% of which – i.e., 577,415 mobile telephony numbers - and 36,709 fixed telephony numbers. 84% of the numbers ported from the beginning of the year until 30 June 2022 belonged to residential users and 16% to business users.

Overall, since the launch of number portability, in 2008, more than 9 million telephone numbers switched networks, while keeping their user, of which 8 million were mobile telephony numbers.

Mobile telephony

577,415 mobile telephony numbers were ported to another provider’s network in the first six months of this year. Most users chose RCS & RDS – 349,132, whereas Vodafone acquired through porting 78,758 numbers, Orange – 74,938, Telekom Romania Mobile Communications – 58,737, and Orange Romania Communications 15,843.

                                             

Among the 577,415 mobile telephony numbers ported in this period, 55% (315,671) were subscription-based numbers.

Fixed telephony

In H1 2022, 36,709 fixed telephony numbers were ported, that is 6% of all the numbers ported in this period. Most fixed telephony numbers went to the following providers: RCS & RDS – 13,456, Vodafone – 6,332, Orange – 5,703, BT Global Europe – 4,430 and GTS Telecom – 3,746.

                                              

Among the 36,709 fixed telephony numbers ported in H1 2022, 30,534 were geographical numbers and 6,175 were location-independent numbers. 36% of the fixed geographical numbers were ported in Bucharest and Ilfov (11,063 numbers), 7% in Bistrița-Năsăud (2,084 numbers) and 5% in Cluj (1,543 numbers).

User complaints

In the first half of 2022, the Authority received 124 complaints regarding the portability service. Most of the complaints concerned the cancellation of the porting process and the termination of the services contract for the provisional number. In such situations, users must keep in mind a porting process can be cancelled at least 24 hours before the initially established porting completion date. On the other hand, end-users must carefully read all the details when they sign the contract with the new telephony provider and verify the provisions regarding the provisional number and the waiver of this number when the porting is not carried through.

Detailed information on the porting process is available on portabilitate.ro – a portal developed by ANCOM.