The regulatory strategy in the field of postal services for the period 2017-2020 was structured on the following directions of action: promoting the interests of users of postal services, ensuring the right of access to the universal service, promoting competition and encouraging investments and promoting innovation.

In order to achieve the proposed objectives, ANCOM continued to monitor the conditions for the provision of postal services and their quality, to inform users about their rights in the relationship with postal service providers and to analyze to what extent the postal services available on the market ensure the satisfaction of needs specific of users with special needs.

The regulatory activity of the Authority's postal services is harmonized with the directions of action and with the strategic regulatory objectives established according to the evolution of the market and the regulations at the community level.